Black Bear Medical
Medical supply store · Portland
275 Marginal Way, Portland, ME 04101
About
Located at 275 Marginal Way in Portland, Maine, Black Bear Medical serves as a local resource for those in need of durable medical equipment. The store offers a variety of products, ranging from walkers and transport chairs to hospital beds and mattresses. Customers visiting the showroom can work with staff members to select equipment, receive demonstrations on how to operate new devices, and arrange for delivery or assembly services. The experience at Black Bear Medical can vary, as the store manages a high volume of requests for medical supplies. While some patrons have praised the staff for their professional, knowledgeable, and compassionate assistance with complex equipment needs, others have noted challenges regarding wait times, administrative communication, and the coordination of billing or orders. Because the store often relies on documentation from medical providers, visitors are encouraged to ensure that necessary orders are faxed by their doctor’s office ahead of time. Whether seeking assistance with a specific mobility aid or coordinating a rental, customers should be prepared for a busy environment where patience and clear communication with the team are often key to a successful visit.
Reviews Black Bear Medical
Black Bear Medical receives polarized feedback, with many customers praising the knowledgeable, helpful staff and efficient equipment setup, while others report significant frustrations with poor phone communication, billing errors, and inconsistent customer service. Experiences vary widely between locations and individual staff members.
Strengths
- Knowledgeable and helpful staff
- Efficient equipment setup and delivery
- Courteous in-person service
Weaknesses
- Difficult phone communication
- Inconsistent billing and administrative processes
- Long wait times for service
Best for
Patients and caregivers seeking medical equipment who prefer in-person consultations and are prepared to coordinate closely with their doctor's office for order processing.
Opening hours
- Friday
- 8 AM–4:30 PM
- Monday
- 8 AM–4:30 PM
- Sunday
- Closed
- Tuesday
- 8 AM–4:30 PM
- Saturday
- Closed
- Thursday
- 8 AM–4:30 PM
- Wednesday
- 8 AM–4:30 PM
Contact
- 275 Marginal Way, Portland, ME 04101
- (207) 871-0008
- blackbearmedical.com